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United Texas - Mobile
Finance
Free - On the App Store

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United Texas - Mobile
Finance
Free - On the App Store

Revised 05/18/2020

The health and safety of our members and staff is our highest priority.

We have opened our lobbies to members, with the following Covid-19 restrictions:

  • Lobby doors will remain locked during business hours, and visitors must present a valid photo ID to enter. If one of our staff members recognizes you, this requirement is waived.
  • You may choose to wear a mask; however, you must briefly remove it for identification.
  • A maximum of six members will be allowed in the Headquarters Lobby at any time.
  • A maximum of four members will be allowed in the other branches at any time.
  • Loan, New Account, or any other in-person, non-teller transaction, (i.e., Safe Deposit Box, Notary, or Medallion Stamp, etc.) will be by appointment only. Please contact us to make an appointment. We will have only one appointment at a time in each location. If you arrive without an appointment, you must wait outside until an appointment is available.
  • Members performing teller transactions will be allowed to enter the lobby without an appointment, if the office has not reached its maximum number of members.
  • To ensure as many members as possible can be served, only members directly involved in a transaction will be admitted to the lobby.

For our staff’s and your protection, we encourage the wearing of masks when visiting our locations if social distancing cannot be maintained.

How We Protect You

  • Installing acrylic shields at workstations where members complete transactions
  • Continuously cleaning all frequently touched surfaces
  • Cleaning of appointment desks after every transaction
  • Making hand sanitizer and tissues available throughout our offices
  • Avoiding physical contact with others
  • Practicing social distancing
  • Washing hands frequently for at least 20 seconds
  • Providing gloves for employees who have cash handling duties
  • Asking employees and members who feel ill to stay home
  • Suspending all business-related travel for our employees

Alternative account access options

We offer many ways to serve members confined to their homes, or who choose to limit public contact for health reasons during this time.

  • Online Banking – 24/7 access to your accounts at utxcu.com. Contact us if you need to enroll in this service.
  • Mobile Banking – 24/7 access with mobile apps for your Apple and Android devices.
  • Mobile Check Deposit – Via Mobile Banking, this service allows you to conveniently take a picture of your check with your smart device to make a deposit.
  • Call Center – Call 210-561-4500 or 800-531-8456 Monday – Friday from 8:30 am – 5:30 pm, and on Saturday from 8:30 am – 1 pm. Text and online chat are available with our Call Center team.
  • E-Branch – Apply securely online by logging into your Online Banking account, or call 210-561-4500 or 800-531-8456 to begin the application process. You can finalize most loan documents remotely with our electronic signature service.
  • Home Loan Center – For service, apply online, call 210-561-4500 or 800-531-8456, or e-mail mortgageteam@utxcu.com to connect with our home loan team today.
  • Member Service – You may open membership applications and deposit accounts over the phone via our Call Center. You may also open an additional deposit account under your existing account by logging in to your Online Banking account and choosing “Open Additional Account” under the Accounts portion of the Main Menu.
  • Concierge Service – If you’re unable to visit us in person, we’re happy to travel to you. Please contact us to schedule an appointment.
  • ATMs – With the exception of our Redland Branch, our branches have ATMs that accept deposits.
  • Mobile Wallets – To avoid cash, take advantage of Apple Pay, Google Pay or Samsung Pay with your United Texas debit and credit cards.
  • Night Depository Box – All branches offer this 24/7 service to accept deposits.

Your funds are safe

Please rest assured that your funds remain safe and secure with United Texas Credit Union. Our private insurer, American Share Insurance, insures your deposit accounts for up to $250,000 each. There is no limit on the number of insured deposit accounts.

Additionally, if you prefer to have cash on hand, we urge you to please only withdraw what you will reasonably need. Withdrawing large sums of cash puts you at risk.

Reduce the threat of Covid-19 scams

It’s an unfortunate fact of life that criminals often use disasters to fraudulently gain access to your personal information. While we may verify your identity by phone, we will never call you to ask for your account number or passwords. Please contact us at 210-561-4500 or 800-531-8456 if you believe a scammer has contacted you.

We’re here for you

If you are experiencing a financial hardship or if there are additional ways we can serve you, let us know. We are your credit union, and we want to do everything possible to protect your financial security, as well as your personal health.

We are sincerely grateful that you have chosen United Texas Credit Union as your financial partner.

Please take care of yourself and your loved ones during this challenging time.

10 COMMENTS:

  1. Sherry Ascolese  |  

    Due to the Covid-19 concerns is there any thought on waiving ATM fees to give members additional options for obtaining cash?

    1. Karla  |  

      Hi Sherry – In addition to surcharge-free ATM access at our branches and at selected Firstmark CU, River City FCU, Air Force FCU and Baptist CU locations, United Texas CU is also a member of the nationwide CO-OP ATM network, with almost 30,000 locations that are also surcharge-free. You may visit the CO-OP ATM Locator at https://co-opcreditunions.org/locator/. Because there are so many free ATM options, we are not considering waiving ATM fees at this time. Thank you for your question. – Karla

  2. Joseph  |  

    Ford has announced forms of relief and options for existing credit customers regarding payments and financing of their current vehicles that may encounter difficulty due to slow downs and shut downs mandated by local, state, and federal government as a result of COVID 19. Do you or will you do likewise.

    1. Karla  |  

      Hi Joseph – we are happy to work with members experiencing difficulties meeting their financial obligations to us. You may contact our Member Solutions staff for assistance at 210-561-4500. Thank you for your question. – Karla

  3. Ana  |  

    What if i need to access my safety deposit box; will i be given access?

    1. Karla  |  

      Hi Ana – we will consider these types of requests on a case-by-case basis, depending on the urgency of the your situation. Please contact us if you need to access your box. Thank you for your question. -Karla

  4. Linda  |  

    I need to get a document notarized; will the notary service be available through the drive-through?

    1. Karla  |  

      Hi Linda – Yes, we are able to assist you with this request at our Medical Center, Redland and Braun Branches. We will need to visually verify you, and these branches have a traditional drive-through window. Thank you! -Karla

  5. Guadalupe ybarra  |  

    Thank you so much. Thank you for making me feel at ease.

    1. Karla  |  

      Thank you, Guadalupe for being a member. Our primary concern is for our members’ health and safety. -Karla

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