Unprecedented card control
CardNav Tips, Info & FAQs
CardNav gives you security and control over how, when and where your cards are used.
Enjoy unprecedented, real-time control over your United Texas Credit Union cards like never before.
CardNav adds another level of security to your cards by letting you decide how and when they can be used, and alerting you when any types of transactions you specify take place. You can even use CardNav to:
- Control where, when and how your cards are used
- Turn cards on and off instantly from your mobile device
- Limit spending amounts to reach budget goals
- Restrict types of purchases made
Download the free CardNav app to your compatible Apple or Android device, and in just minutes, gain a new level of security and control over your money today.
How does CardNav work?
Resources
FAQs
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Is there a fee for this service?
No. This is a completely free service.
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What cards can I manage with CardNav?
You can manage all of your United Texas cards (debit, credit, business) with CardNav. You’ll simply need to register each card in order to receive notifications.
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What devices are compatible with CardNav?
Any Android device using 5.0 OS or newer or any Apple devices using and Apple iOS 9.0 or newer will be supported.
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How do I enroll?
To enroll, simply download the application from the Google Play Store or Apple App Store and have your cardholder information ready to enter.
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When I sign up on the CardNav app, does it start immediately or is there an overnight process before it starts working?
The CardNav app starts immediately.
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How do I set controls and alerts?
CardNav enables you to set controls and alerts to limit fraud. These are set, and can vary, for each card registered and can be changed under the “Control Preferences” and “Alert Preferences” tab.
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What is the difference between Card On/Off and other transaction sub-controls?
Card On/Off allows you to quickly disable or enable the card as a whole. The sub-controls allow you to set controls based on transactions you don’t often perform.
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For recent transactions, how many can be displayed? How far back does it go?
The app shows the last 50 transactions or the last 3 months of transactions.
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Are balances shown in real-time?
The balances are obtained in real-time when the request is made.
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If I have two cards registered can I transfer funds from Card 1 to Card 2?
Only Intra-Card transfers are available in CardNav. For example, if Card 1 has two linked accounts, funds can be transferred from Account 1 to Account 2 on Card 1, but not from Account 1 on Card 1 to Account 1 on Card 2.
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I received a push notification but don't know why.
Under the “Recent Transactions” tab find and tap the transaction you received the push notification. The “Transaction Details” screen will show the pertinent details of the transaction and by tapping on the dollar amount (top right) the screen will show what alert and controls settings would have triggered a notification.
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I'm having trouble registering my card in the CardNav app. What could be wrong?
If you are having trouble registering your card in the CardNav app, please contact us for assistance.
Next Step
Go To Next StepCardNav Why United Texas
CardNav
- Free to download
- Download on any Apple or Android device
- Get unprecedented card control
- Set parameters and notifications
- Manage all of your United Texas cards
Testimonial
I love this app! I am notified whenever my card is used, so I can immediately tell if the transaction is authorized.
Tammie J., member since 1999
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Next Step
Go To Next StepCardNav How it Works
To get the CardNav app, simply follow these four steps:
STEP 1.
Go to your device’s app store and search for the CardNav app.
STEP 2.
Download the app to your device.
STEP 3.
Register your card(s).
STEP 4.
Set up your desired card parameters and notifications.
