Contact us and we can let you know why your transaction is being declined. Common reasons include improper card number, expiration date, or security code. Be sure to double check these, especially with online purchases.

The minimum amount you can apply for is $500. The maximum amount is $15,000.

Contact us at (210) 561-4500, (800) 531-8456 or at ask@utxcu.com to request a balance transfer.

We will send you a certificate for you to complete and return to us using our secure electronic signature service. Once we receive your completed form, we’ll take care of the rest.

Balance transfers accrue interest at your standard rate with no grace period.

Loans are usually approved the same day. The card can take up to 7 to 10 business days to come in the mail.

Yes. You can access your credit card information via Online Banking, United Texas Mobile. or the CardNav app.

We offer a 25-day grace period on purchases before interest is charged.

All Platinum Mastercard payments are due on the 15th of the month. If you are ten days late or more in making your payment, you will incur a late fee.

Please call us and let us know about any unauthorized purchases. Rest assured you have zero liability for all unauthorized transactions on your United Texas Platinum Mastercard.

Fraud/Disputes: (800) 531-8456, anytime, 24/7.

Cash advances accrue interest at your standard rate with no grace period.

Yes, we do. We offer enhanced Mastercard ID Theft Protection. This is an automatic built-in benefit to your card to better safeguard you against possible identity theft. Visit https://mastercardus.idprotectiononline.com/enrollment/embedded.html to sign up.

Generali Global Assistance Inc. provides this benefit. Certain terms, conditions, and exclusions apply. Please see your Guide to Benefits for details or call 1-800-MASTERCARD.