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FAQs

• Why would I use HomeTraq to view a home?

  HomeTraq empowers the consumer to select the time and date for the showing. It eliminates consumer time wasted attempting to contact the listing agent to secure access to the property. HomeTraq coordinates the scheduling of a licensed real estate agent to meet you at the property and eliminates the high-pressure sales tactics sometimes used to trap consumers in exclusive agency agreements before the consumer is ready to select a real estate agent. It also eliminates ongoing solicitations for property and other services. While you may purchase additional showings, you may, but are not required, to use the same real estate agent and may use the HomeTraq service to schedule a showing from a real estate agent who is available to show the property at the time and on the date that you desire to view the property. In addition, by using the HomeTraq service, you also receive (when available) listing information, property disclosures, and real estate tax information specific to each property prior to the appointment time.

• Who is HomeTraq?

  HomeTraq is a licensed real estate brokerage providing technology services to real estate brokerages and consumers. HomeTraq acts as an advocate for consumers desiring a better way to purchase a new home. Because real estate services are purchased through the HomeTraq service, you will never be pressured to use a particular agent or other service provider or to purchase a home before you are ready. You control the homebuying process. HomeTraq coordinates the purchase of real estate services and the scheduling of the provision of real estate services. HomeTraq does not directly provide real estate services and is not responsible for real estate services purchased through the HomeTraq service.

   

• Is HomeTraq safe?

  Yes. HomeTraq has built a network of qualified licensed real estate agents to show homes on demand. All real estate agents participating in the HomeTraq Referral Network are licensed and maintain errors and omissions insurance. In addition, as a part of the scheduling of the showing, you will receive a photo of the real estate agent assigned to show you the house so that you know who is providing the showing service. After each assignment, HomeTraq surveys the consumer regarding the quality of the services provided by the assigned real estate agent. Real estate agents who receive unsatisfactory reviews are promptly removed from the HomeTraq Referral Network.

• Is HomeTraq a discount or limited-service real estate brokerage?

  No. HomeTraq is a technology service company that empowers the consumer to control the homebuying process. HomeTraq is a licensed real estate brokerage and does provide full-service brokerage services independent of the use of the HomeTraq Mobile App. However, all services purchased through the HomeTraq service are provided by independent real estate agents and are under the supervision of the brokerage to which the real estate agent is affiliated and not HomeTraq directly.

• Does HomeTraq cost me more money than typical real estate services?

  HomeTraq collects a service fee for showings scheduled using the HomeTraq service. The service fee compensates real estate agents for the performance of on-demand showings without the need for an exclusive agency agreement and without any ongoing solicitation of the consumer by the real estate agent. If the consumer purchases a property through the HomeTraq service, the consumer receives a credit for the services fees collected by HomeTraq for showing purchased through the HomeTraq service. Consumers using HomeTraq are pre-paying commission as services are performed – no additional costs are incurred if you purchase a home by using an agent who is a member of the HomeTraq Referral Network.

• When I use HomeTraq, do I pay the real estate agent to show me the home on the day of showing?

  No, United Texas Credit Union is sponsoring the showing fees. You will be charged the showing service fee if you fail to show up for a scheduled showing or if you cancel the showing less than 2 hours before the scheduled showing.

• If I use HomeTraq, am I under contract or committed to HomeTraq to buy or sell a home?

  No. By using the HomeTraq service, you have no further obligation to purchase additional real estate services using the HomeTraq service. You have the right to select the real estate agent to represent you in the purchase transaction. However, if you purchase a property that was shown to you using the HomeTraq service, the assigned real estate agent may be entitled to the real estate commission offered by the seller to cooperating real estate broker and/or HomeTraq may be entitled to a technology service fee. When you purchase a property through the HomeTraq service, you receive a credit for the services fees collected by HomeTraq for showings purchased through the HomeTraq service from the assigned real estate agent/broker through the commission earned. By using the HomeTraq service to purchase showing services, you acknowledge and agree that HomeTraq and the participating real estate agent shall be conclusively determined to be the exclusive “procuring cause” for the sales transaction.

• Do I have to sign an Exclusive Buyer’s Agency Agreement for showings scheduled through the HomeTraq Mobile Application?

  No. You are not required to sign an exclusive agency agreement as a condition for the purchase of showing services using the HomeTraq service. By using the HomeTraq service, you select the real estate agent that you want to work with and you determine if and when you want to work exclusively with a particular real estate agent.

• If I am interested in making an offer on the home I view using HomeTraq, am I required to use the same real estate agent who showed me the home?

  No. You have the right to select the real estate agent to represent you in the purchase transaction. However, if you purchase a property that was shown to you using the HomeTraq service and you select a real estate agent other than one of the real estate agents introduced to you by the HomeTraq service, the assigned real estate agent who showed the property to you may be entitled to the real estate commission offered by the seller to cooperating real estate broker and/or HomeTraq may be entitled to a technology service fee. By using the HomeTraq service to purchase showing services, you acknowledge and agree that HomeTraq and the participating real estate agent shall be conclusively determined to be the exclusive “procuring cause” for the sales transaction.

• Are all agents able to use HomeTraq to show homes?

  No. Only agents who work for brokerages who are enrolled in the HomeTraq Referral Network and who meet the standards and requirements set by HomeTraq are able to show home through the HomeTraq service.

• I am currently under a signed buyer’s agency agreement with a real estate agent. Can I use HomeTraq services?

  No. We are unable to schedule showings or provide other assistance if you are already working with an agent. If you have already signed an exclusive buyer’s agent agreement with a real estate agent, you are already represented by a real estate agent and cannot use the HomeTraq service to schedule showings unless the real estate agent is already a member of the HomeTraq Referral Network.

• Am I able to view any home for sale using HomeTraq Mobile Service Application?

  Yes. You can use the HomeTraq service to schedule the showing of any property that is listed for sale through the multiple listing service or is for sale by the owner.

• Since all real estate agents and brokers are not in the HomeTraq Referral Network am I limited on what homes I am able to view using HomeTraq?

  No. Participating agents in the HomeTraq Referral Network can show any property listed for sale through the multiple listing service. In addition, in many cases, participating agents in the HomeTraq Referral Network are also able to show properties for sale by the owner.

• Am I able to schedule showings using HomeTraq to view homes that are not currently for sale?

  Maybe. HomeTraq is designed to coordinate showings for homes that are currently listed for sale with a real estate brokerage. If a request is made for a showing which is not currently listed for sale, an agent in the HomeTraq Referral Network will attempt to secure permission from the owner to show the property if available.