If you have a complaint against a Texas state-chartered credit union, we encourage you to first contact an officer of the credit union and attempt to resolve the complaint directly with the credit union.

Complaint Form

If you are unable to resolve the problem in this manner, the Department may be able to assist you. Complaints may be submitted by online form, mail, email, or fax to:

Credit Union Department

914 East Anderson Lane
Austin, Texas 78752-1699

Phone: (512) 837-9236

Fax: (512) 832-0278

E-Mail: complaints@cud.texas.gov

Website: www.cud.texas.gov

*Warning: Please do not include any sensitive information when contacting us via e-mail. E-mail is not a secure method of communication. To protect the security of your accounts, we will not send secure information to you via e-mail. For transactions or inquiries requiring the exchange of sensitive information, please get in touch with our Call Center at (800) 531-8456 or send us a secure e-mail within Online Banking.