Real-Time Card Fraud Protection
Fraud protection at your fingertips
Real-Time Card Fraud Protection
Fraud protection at your fingertips
Disable your lost or stolen card with just a few clicks.
If you suspect fraud, temporarily misplace your card or if you just don’t need your card for a while, disable it with our free Real-Time Card Fraud Protection. You can rest easy knowing that your United Texas cards are protected whether they’re lost, stolen or just misplaced. You can disable your account in seconds with just a few clicks and turn it back on when you’re ready.
If you know your card is lost or stolen, you have the option to permanently cancel it so no one can use it fraudulently.
Frequently Asked Questions
STEP 1.
Access this service through Online Banking or by downloading United Texas Mobile to your Apple℠ or Android™ smart device.
STEP 2.
Then simply log in and select the Card Security menu option. You’ll see your eligible cards and the current status of each card on the screen. Tap on the card you wish to control and choose from a drop-down menu at the bottom of your screen with four options:
- Active – Your card is ready to use.
- Disabled – Transactions are denied while in this status. To reactivate, simply choose “Active” in the drop-down menu. In a few seconds, the card will be active.
- Lost – This option will permanently cancel your card. You won’t be able to reactivate it.
- Stolen – This option also cancels your card. If you indicate that your card is lost or stolen, please contact us to request a new card with a new account number.
Disabling your debit or credit card lets us know that you don’t want us to authorize new purchases, cash advances or balance transfers until you turn the card back on. A disabled account still allows some activity including returns, credits, dispute adjustments, payments, recurring payments, account fees, interest, rewards credits and other exempted transactions.
As a reminder, disabling your account is a convenient way to temporarily block transactions until you turn it back on — your account number does not change when you disable your account.
This service is available for all United Texas cards, debit and credit, personal and business.
You can turn off or turn on your account as often as you need.