Frequently Asked Questions
MERGER FAQs (updated 3/01/22)
As you know, First Class American CU merged with United Texas Credit Union effective May 1, 2021. What you may not know is how this merger will affect you as an FCACU member. We have answers to some frequently asked questions (FAQs) for you below.
When did the name change take effect?
First Class American Credit Union officially became United Texas Credit Union on May 1, 2021.
FCACU correspondence, marketing, and signage have all changed over the last few months. Paperwork may reflect First Class American Credit Union (FCACU) throughout the transition to United Texas Credit Union (UTXCU).
Did the name change because of a merger?
Yes, this change is the result of a merger. The credit union will continue to operate the same way, under a blended Board of Directors and employees you know and trust.
Is my money still safe?
Absolutely! Members’ funds are privately insured by American Share Insurance, as the result of an FCACU member vote. Members now enjoy even more coverage at $250,000 per account, with no limit on the number of accounts.
I have more questions. Who can answer them?
Please feel free to make a general inquiry in one of several ways:
TRANSACTION FAQs
Will my account numbers change?
Your accounts will not be closed, but to ensure that there are no duplicate account numbers, we are changing all former FCACU members’ account numbers as follows:
Examples: If your current account number is 12345, then your new account number will be 40012345 and if your account number is 1234, then your new number will be 40001234.
You may continue to use your current FCACU checks and loan payment coupons until it is time to reorder. Starting in March 2022, United Texas CU will start to appear on any future checks, cards, etc. that you order.
Will I need to change my direct deposit or automatic electronic transfers?
You may continue to use your current supply of FCACU checks and they will clear in the same manner as they now clear your account. After data is consolidated with UTXCU in March 2022, there will be a grace period where you will be able to continue using FCACU checks and electronic payment information. As the cutoff date approaches, we will communicate the need to order new checks and to update your routing number and/or account number for electronic payments.
Do I need to notify payees if I am set up for online bill payments?
You may conduct your online bill payment transactions as usual. Any automatic payments you have set up will process as usual. After data is consolidated with UTXCU in March 2022, there will be a grace period where you will be able to continue using FCACU electronic payment information. As the cutoff date approaches, we will communicate the need to update your routing number and/or account number for electronic payments.
Can I still deposit checks made payable to FCACU? How long will you accept these deposits?
Yes. We can accept deposits in that name for the foreseeable future.
Will I need new checks? Can I use my old checks?
Please continue to use your existing checks. They clear your account using the routing number located at the bottom of your checks. We will continue to accept and clear FCACU checks. Starting in March 2022, when you order new checks, they will be updated to United Texas Credit Union.
Can I still use Shared Branches and CO-OP ATMs?
Yes, absolutely. Our relationship that allows shared branch and free ATM transactions will not change. Please provide your new UTXCU account number (see above) when visiting any Shared Branch.
CARD FAQs
Will I need a new debit, credit, or ATM card?
All members with FCACU debit and credit cards should have received a replacement UTXCU Mastercard. Unfortunately, due to card merchant rules, we cannot offer any grace period where VISA and Mastercard cards can be used during the same time period.
Will my PIN change?
When you receive your new UTXCU cards, you will have the option to set a PIN when you activate the card. You can do this by calling the number on the front of the card and following the instructions. You may keep the same PIN you had with your FCACU cards or change to another one.
Will anything change with my Visa credit card?
Yes, the payment due date for all credit cards is now the 15th of each month, which matches the due date for UTXCU credit cards.
ACCOUNT FAQs
Will anything change in how my accounts are set up in terms of primary and joint members?
Yes, we will grandfather all existing account stylings for existing FCACU accounts. However, for any new account opened on or after March 1, 2022, a joint member on an account will have joint rights of survivorship on all suffixes associated with the account.
ONLINE AND MOBILE ACCESS FAQs
Will the website change?
Yes, on March 1, 2022. UTXCU’s website is www.utxcu.com. The fcacu.org site will automatically redirect to utxcu.com starting then.
Will your e-mail address stay the same?
It will not. Please visit the Contact Us page to send us an e-mail.
Will online and mobile banking change? Will my login information change?
Effective March 1, 2022, after the data has transferred, you will need to log in via UTXCU’s Online Banking service. Your username will not change, but you will be required to update your password upon initial login. You can do this by choosing “Forgot Password” when you attempt to log in for the first time. You will be able to keep your FCACU Online Banking password, as long as it meets UTXCU’s criteria for creating a password.
UTXCU’s Online Banking has a feature allowing you to click on “Forgot Password” on the login screen of Online Banking. After you click on “Forgot Password,” you’ll be asked for your Online Banking username. Enter your username and click Submit. Then enter the e-mail address that is associated with your United Texas Credit Union account. You’ll get a temporary password at that e-mail address that you can use to re-establish access to Online Banking.
Will I need to download a new app?
Yes, you will need to download UTXCU’s Mobile app to your mobile device to access your accounts.
LOAN FAQs
Will I continue to have access to credit union financing when I visit a car dealership?
Yes. This name change affects none of our dealer relationships. To ensure a smooth transition, your paperwork may have First Class American Credit Union on it throughout our transition to United Texas Credit Union.
How will the merger impact fees, loan rates, and deposit rates?
As a benefit, you will enjoy higher deposit rates, lower loan rates, and lower/fewer fees.
Will the merger affect my credit report?
It will not. Loans opened or closed prior to March 1, 2022, will continue to report as FCACU. Loans opened on or after March 1, 2022, will report as UTXCU.
Do I need to make changes to my auto and property insurance?
You do not. We will continue to accept insurance coverage with FCACU listed as the lien holder on existing loans. For future loans, please submit the following to your insurance provider for the lien holder clause:
United Texas Credit Union
5500 UTSA Boulevard
San Antonio, TX 78249
OTHER FAQs
Will my statement change?
Your statement will continue to look the same through the April 2021 statement. After that, we will redesign your statement to reflect our new name.
Will my tax forms say FCACU or UTXCU?
Tax forms for 2020, mailed in 2021, will say FCACU. Tax forms for 2021, mailed in 2022, will have UTXCU on them.