Car buying simplified

FAQs

• Should I get pre-approved with the credit union prior to shopping on Carvana's website?

  Yes, we recommend pre-approval prior to shopping so you know the price range of vehicles that you can afford.

• How can I view Carvana's inventory?

  You may browse and shop Carvana’s inventory online and register for your $100 cash rewards by clicking the red “Start Shopping” button above.

• Where is Carvana located? How do I get my vehicle?

  Carvana is different than a traditional dealership because they don’t have a physical sales lot. Instead, they come to you! After finding a vehicle on Carvana’s website, you can choose delivery or pick up from a vending machine as soon as the next day.

• Can I see the car before I purchase it?

  Cutting out the dealerships translates to lower cost on every vehicle they sell. What does that mean for you? They pass the savings on to you in four ways:

  • lower prices
  • premium cars
  • a better experience
  • no hidden fees.

  Vehicles are displayed with full 360-degree views, imperfections are called out, and all features are listed. Once the vehicle is delivered, Carvana offers a 7-day money back guarantee as well as a 100-day warranty.

• Do Carvana vehicles come with a warranty?

  Yes. Every vehicle comes Carvana Certified with a 100-day/4,189 mile “Worry-Free Guarantee”.

• Does Carvana accept trade-ins? How can members receive trade appraisals?

  Yes. Carvana’s instant trade-in appraisals are completed online (https://www.carvana.com/trades) and Carvana picks up as soon as the next day. Carvana’s offer is valid whether you want to apply your trade-in value to a new purchase or just get rid of your old car. Importantly, Carvana’s offer also isn’t binding. You may use the trade tool to understand what your vehicle is worth no matter who you end up selling it to.

• Can I test drive a Carvana vehicle?

  Carvana offers a 7-day test-own. You can drive the car and even take it to a mechanic for an inspection during that time. If for any reason you would like to return the vehicle during that 7-day period, Carvana will arrange a time to retrieve the car and refund payment in full.

• Will Carvana be responsible for the taxing and titling?

  Yes. Carvana will complete all taxing and titling. This is available in any state.