If your card is lost or stolen, notify United Texas immediately to protect the available balance in your account. You can reach us by phone anytime 24/7 at (210) 561-4500 or (800) 531-8456, or visit the branch office closest to you. If your card is misplaced, take advantage of our Real-Time Card Fraud Protection in Online Banking or United Texas Mobile and temporarily disable your card. You may also manage your cards with us through our CardNav app.

As soon as you get your new card, call the number listed on the sticker affixed to the front of your card and follow the instructions. It’s important to secure your debit card and Personal Identification Number (PIN) immediately after you activate the card. If you were issued an Instant Issue Debit Card at one of our branch locations, your card is active as soon as it is produced.

You may call us anytime 24/7 at (210) 561-4500 or toll-free at (800) 531-8456, or visit any of our locations during business hours to change your PIN.

No. Each signer will be issued a unique card number.

You may use the card anywhere Mastercard is accepted, which is millions of locations worldwide. To protect you against increasing instances of fraud, the card can only be used in certain foreign countries using your four-digit PIN. In order to safeguard the funds in your checking account, we strongly suggest that you use a credit card, (such as the United Texas Mastercard® BusinessCard) to make purchases when traveling abroad.

POS purchases will be placed on hold against your checking account balance immediately after the sale takes place. The completion of the final POS purchase will take one to three business days to post your account. PIN-based POS purchases will post to your account immediately.

Some merchants (like restaurants, gas stations and/or hotels) process a pre-authorization as an estimate of the final transaction prior to delivery of their services. The merchant determines the amount of the pre-authorization transaction based on the services to be rendered. The pre-authorized transaction will place a hold on a certain amount of funds until the final transaction clears (about one to three business days).

A text message will arrive with a five‐digit code (33748) and contain our financial institution name, dollar amount of the transaction and merchant name. You will be asked to reply with “Yes” if you authorized the transaction. You will receive a confirming text message and can continue to use your card with confidence. A “No” reply means you have not authorized the transaction. You will receive a confirming text message and you will be contacted immediately by a fraud specialist to protect your account. Please answer this important call.

To protect you against debit card fraud, the purchase limit for the Debit Mastercard BusinessCard is $3,000 daily.

Yes, you will. If you’re traveling in the U.S. or to a foreign country for an extended period of time, contact us prior to your departure and we’ll make our monitoring more flexible during your travel or vacation time.