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United Texas - Mobile
Free - On the App Store


United Texas - Mobile
Free - On the App Store

We have reinvented how we serve you with video member service!

This option allows one or two-way face-to-face interactions from the comfort of your home, office, or anywhere you have an Internet connection.

Simply click on the “Let’s Chat” icon in the lower right-hand corner of our website during our business hours to start a conversation with one of our staff members. If it’s after hours, then you may also leave a message for our staff to answer when they return.

Some of our video member service capabilities include:

  • Live Observation – This allows us to see what you see so we can assist you more quickly.
  • Web Chat
  • CoBrowsing – This option allows our staff to view and co-pilot your on-screen experience to minimize effort and increase successful outcomes.
  • Messaging
  • Digital Voice
  • Video
  • Screen-Sharing – Either side of the interaction has the ability to share their screen – you or our staff.
  • Phone Callback

All of the above secure options require no plug-ins and we will always ask your permission before we initiate any sharing.

The benefits to you are:

  • an improved member experience
  • more efficient service with reduced wait times
  • more personalized one-to-one service

We are excited to offer this member service channel! Give it a try today!

Click on the video below for a sneak peek of how it works!


  1. CAROLYN L WARR  |  

    I Would like to Try it.

    1. Karla  |  

      Hi Carolyn – you may try it anytime by clicking on the “Let’s Chat” button in the lower right-hand corner of our website on a desktop PC or a green chat icon if you are using a mobile device. We know you’ll enjoy it! Thanks for your comment! -Karla 🙂

  2. Sidia  |  

    I’m excited about the new changes starting on August .

    1. Karla  |  

      Glad to hear it, Sidia! Thanks for your comment. -Karla 🙂

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