We have reinvented how we serve you with video member service!
Some of our video member service capabilities include:
- Live Observation – This allows us to see what you see so we can assist you more quickly.
- Web Chat
- CoBrowsing – This option allows our staff to view and co-pilot your on-screen experience to minimize effort and increase successful outcomes.
- Digital Voice
- Screen-Sharing – Either side of the interaction has the ability to share their screen – you or our staff.
- Phone Callback
All of the above secure options require no plug-ins and we will always ask your permission before we initiate any sharing.
The benefits to you will be:
- improved member experience
- more efficient service with reduced wait times
- more personalized one-to-one service
Transition to New Service
As a part of the roll out of this new service, our existing text and chat service has been removed from our web site. We will briefly maintain the service offline to wrap up existing conversations.
We are excited to bring you this new and improved member service channel!