We have reinvented how we serve you with video member service!
This option allows one or two-way face-to-face interactions from the comfort of your home, office, or anywhere you have an Internet connection.
Simply click on the “Let’s Chat” icon in the lower right-hand corner of our website during our business hours to start a conversation with one of our staff members. If it’s after hours, then you may also leave a message for our staff to answer when they return.
Some of our video member service capabilities include:
- Live Observation – This allows us to see what you see so we can assist you more quickly.
- Web Chat
- CoBrowsing – This option allows our staff to view and co-pilot your on-screen experience to minimize effort and increase successful outcomes.
- Digital Voice
- Screen-Sharing – Either side of the interaction has the ability to share their screen – you or our staff.
- Phone Callback
All of the above secure options require no plug-ins and we will always ask your permission before we initiate any sharing.
The benefits to you are:
- an improved member experience
- more efficient service with reduced wait times
- more personalized one-to-one service
We are excited to offer this member service channel! Give it a try today!
Click on the video below for a sneak peek of how it works!