Suspicious Text Messages
We have numerous reports of members and non-members receiving text messages asking them to visit utxcu.online or other bogus websites to complete a request. These are fraudulent text messages attempting to gain access to account information.
If you receive a text including “UTXCU Alerts” or “United Texas CU Alert” with instructions to visit a website, do not respond.
Anyone, not just United Texas Credit Union members, can be the target of this fraudulent activity. Fraudsters posing as financial institutions use these tactics to coerce account holders to provide the necessary information to gain access to funds from those accounts. Anyone receiving communications like these should immediately contact their financial institution.
Remember: United Texas Credit Union will never initiate phone calls, emails, or text messages asking for your Online Banking sign-in information, including usernames, passwords, security questions, account numbers, Social Security numbers, or other personal information.
If you receive an unsolicited text message that appears to be from United Texas Credit Union, do not respond or click any links. Send a screenshot of the text message to ask@utxcu.com, then delete it.
If you have responded to an unsolicited text, do not answer calls that appear to be from United Texas CU. In addition, never provide personal information to anyone who calls and asks for it. Lastly, members should monitor their accounts regularly and report any suspicious transactions.
thank you for the notice.
You’re welcome, Mr. Beckwith. Stay safe out there! – Karla
received prompt reply and answer to my question.
Thank you United Texas CU for always having our backs. Since 1970’s when first employed, My Credit Union has always put us first.
Even though you provided “Heads Up” if you will, It is still very alarming to me when receiving texts. Going forward, I’ll just call you!
Hi Diana – Thanks for your comment and your loyal membership! We appreciate you! -Karla
Thanks I do not have an account with you all but I appreciate being able to check your website and confirm this is a phishing text.
Thank you for your feedback, Maria. Stay safe out there! -Karla
The same happens in person and when reported nothing is done but ok I’ll continue to not respond to links and calls when y’all do nothing when I report fraud another way!!!!
Ms. Smith – One of our staff members will be reaching out to you for more information and to assist. Thank you for your comment, as it gives us the opportunity to address it. Thank you for your membership. -Karla